Problem management is the process responsible for managing the lifecycle of all problems. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.
Read more about Problem Management: Scope, Value To Business, Process Activities, Methods and Techniques, Problem Detection, Problem Logging, Problem Categorization, Problem Investigation and Diagnosis, Known Error Record, Major Problem Review, See Also
Famous quotes containing the words problem and/or management:
“The problem is simply this: no one can feel like CEO of his or her life in the presence of the people who toilet trained her and spanked him when he was naughty. We may have become Masters of the Universe, accustomed to giving life and taking it away, casually ordering people into battle or out of their jobs . . . and yet we may still dirty our diapers at the sound of our mommy’s whimper or our daddy’s growl.”
—Frank Pittman (20th century)
“The care of a house, the conduct of a home, the management of children, the instruction and government of servants, are as deserving of scientific treatment and scientific professors and lectureships as are the care of farms, the management of manure and crops, and the raising and care of stock.”
—Catherine E. Beecher (1800–1878)