Problem management is the process responsible for managing the lifecycle of all problems. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.
Read more about Problem Management: Scope, Value To Business, Process Activities, Methods and Techniques, Problem Detection, Problem Logging, Problem Categorization, Problem Investigation and Diagnosis, Known Error Record, Major Problem Review, See Also
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“The government is huge, stupid, greedy and makes nosy, officious and dangerous intrusions into the smallest corners of life—this much we can stand. But the real problem is that government is boring. We could cure or mitigate the other ills Washington visits on us if we could only bring ourselves to pay attention to Washington itself. But we cannot.”
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