Problem management is the process responsible for managing the lifecycle of all problems. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.
Read more about Problem Management: Scope, Value To Business, Process Activities, Methods and Techniques, Problem Detection, Problem Logging, Problem Categorization, Problem Investigation and Diagnosis, Known Error Record, Major Problem Review, See Also
Famous quotes containing the words problem and/or management:
“The problem of culture is seldom grasped correctly. The goal of a culture is not the greatest possible happiness of a people, nor is it the unhindered development of all their talents; instead, culture shows itself in the correct proportion of these developments. Its aim points beyond earthly happiness: the production of great works is the aim of culture.”
—Friedrich Nietzsche (1844–1900)
“The management of fertility is one of the most important functions of adulthood.”
—Germaine Greer (b. 1939)