Value To Business
Problem Management works together with Incident Management and Change Management to ensure that IT service availability and quality are increased. When incidents are resolved, information about the resolution is recorded. Over time, this information is used to speed up the resolution time and identify permanent solutions, reducing the number and resolution time of incidents. This results in less downtime and less disruption to business critical systems.
Additional value is derived from the following:
- Higher availability of IT services
- Higher productivity of business and IT staff
- Reduced expenditure on workarounds or fixes that do not work
- Reduction in cost of effort in fire-fighting or resolving repeat incidents.
Read more about this topic: Problem Management
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