Known Error Record
After the investigation is complete and a workaround (or even a permanent solution) has been found, a Known Error Record must be raised and place in the Known Error Database in order to identify and resolve further similar problems. The main purpose is to restore the affected service as soon as possible with a minimal impact on the business.
A good practice would be to raise a Known Error Record even earlier in the investigation - just for information purposes.
Read more about this topic: Problem Management
Famous quotes containing the words error and/or record:
“It is personality with a penny’s worth of talent. Error which chances to rise above the commonplace.”
—Pablo Picasso (1881–1973)
“As to the thirty-six Senators who placed themselves on record against the principle of a World Court, I am inclined to think that if they ever get to Heaven they will be doing a great deal of apologizing for a very long time—that is if God is against war—and I think He is.”
—Franklin D. Roosevelt (1882–1945)