Known Error Record
After the investigation is complete and a workaround (or even a permanent solution) has been found, a Known Error Record must be raised and place in the Known Error Database in order to identify and resolve further similar problems. The main purpose is to restore the affected service as soon as possible with a minimal impact on the business.
A good practice would be to raise a Known Error Record even earlier in the investigation - just for information purposes.
Read more about this topic: Problem Management
Famous quotes containing the words error and/or record:
“No consensus of men can make an error erroneous. We can only find or commit an error, not create it. When we commit an error, we say what was an error already.”
—Josiah Royce (1855–1916)
“Trial. A formal inquiry designed to prove and put upon record the blameless characters of judges, advocates and jurors.”
—Ambrose Bierce (1842–1914)