Known Error Record
After the investigation is complete and a workaround (or even a permanent solution) has been found, a Known Error Record must be raised and place in the Known Error Database in order to identify and resolve further similar problems. The main purpose is to restore the affected service as soon as possible with a minimal impact on the business.
A good practice would be to raise a Known Error Record even earlier in the investigation - just for information purposes.
Read more about this topic: Problem Management
Famous quotes containing the words error and/or record:
“Meanwhile, if the fear of falling into error sets up a mistrust of Science, which in the absence of such scruples gets on with the work itself, and actually cognizes something, it is hard to see why we should not turn round and mistrust this very mistrust.... What calls itself fear of error reveals itself rather as fear of the truth.”
—Georg Wilhelm Friedrich Hegel (1770–1831)
“Not marble nor the gilded monuments
Of princes shall outlive this powerful rime;
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Than unswept stone, besmeared with sluttish time.
When wasteful war shall statues overturn,
And broils root out the work of masonry,
Nor Mars his sword nor war’s quick fire shall burn
The living record of your memory.”
—William Shakespeare (1564–1616)