Known Error Record
After the investigation is complete and a workaround (or even a permanent solution) has been found, a Known Error Record must be raised and place in the Known Error Database in order to identify and resolve further similar problems. The main purpose is to restore the affected service as soon as possible with a minimal impact on the business.
A good practice would be to raise a Known Error Record even earlier in the investigation - just for information purposes.
Read more about this topic: Problem Management
Famous quotes containing the words error and/or record:
“It is personality with a penny’s worth of talent. Error which chances to rise above the commonplace.”
—Pablo Picasso (1881–1973)
“When our kids are young, many of us rush out to buy a cute little baby book to record the meaningful events of our young child’s life...But I’ve often thought there should be a second book, one with room to record the moral milestones of our child’s lives. There might be space to record dates she first shared or showed compassion or befriended a new student or thought of sending Grandma a get-well card or told the truth despite its cost.”
—Fred G. Gosman (20th century)