Problem Categorization
Problems must be categorized (severity/priority) in the same way as incidents in order to trace a problem. Prioritize a problem implies to keep into account the impact of the incidents and the frequency of the occurrences. Problem priorization should take into account the severity of the problems. From an infrastructure point of view we can have:
- Can the system be recovered, or does it need to be replaced?
- How much will it cost?
- How many people will be involved to fix the problem?
- How long will it take to fix the problem?
- How many additional resources will be involved?
Read more about this topic: Problem Management
Famous quotes containing the word problem:
“The family environment in which your children are growing up is different from that in which you grew up. The decisions our parents made and the strategies they used were developed in a different context from what we face today, even if the content of the problem is the same. It is a mistake to think that our own experience as children and adolescents will give us all we need to help our children. The rules of the game have changed.”
—Lawrence Kutner (20th century)