Problem Categorization
Problems must be categorized (severity/priority) in the same way as incidents in order to trace a problem. Prioritize a problem implies to keep into account the impact of the incidents and the frequency of the occurrences. Problem priorization should take into account the severity of the problems. From an infrastructure point of view we can have:
- Can the system be recovered, or does it need to be replaced?
- How much will it cost?
- How many people will be involved to fix the problem?
- How long will it take to fix the problem?
- How many additional resources will be involved?
Read more about this topic: Problem Management
Famous quotes containing the word problem:
“The problem is simply this: no one can feel like CEO of his or her life in the presence of the people who toilet trained her and spanked him when he was naughty. We may have become Masters of the Universe, accustomed to giving life and taking it away, casually ordering people into battle or out of their jobs . . . and yet we may still dirty our diapers at the sound of our mommy’s whimper or our daddy’s growl.”
—Frank Pittman (20th century)