Elements of A Quality Management System
- Organizational structure
- Responsibilities
- Data Management
- Processes - including purchasing
- Resources - including natural resources and human capital
- Customer Satisfaction
- Continuous Improvement
- Product Quality
- Maintenance
- Sustainability - including efficient resource use and responsible environmental operations
- Transparency and independent audit
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—Christine H. B. Grant, U.S. university athletic director. As quoted in the Chronicle of Higher Education, p. A42 (May 12, 1993)