Elements of A Quality Management System
- Organizational structure
- Responsibilities
- Data Management
- Processes - including purchasing
- Resources - including natural resources and human capital
- Customer Satisfaction
- Continuous Improvement
- Product Quality
- Maintenance
- Sustainability - including efficient resource use and responsible environmental operations
- Transparency and independent audit
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—William Shakespeare (1564–1616)
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—Allen Tate (1899–1979)
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—Margaret Drabble (b. 1939)