A Quality Management System process is a business excellence which forms an element of the Quality Management System (QMS) of an organisation. The ISO9001:2000 standard requires organisations seeking compliance or certification to define the processes which form the QMS and the sequence and interaction of these processes. The Butterworth-Heinemann and other publishers have offered several excellent books which provide step-by-step guides to whom seeking the quality certifications of their products, ,.
Examples of such processes include:
- Order Processing
- Production Planning
- Measurement of product/ service/ process compliant with specified requirements including statistical techniques such as Statistical Process Control and Measurement Systems Analysis
- Calibration
- Internal Audit
- Corrective Action
- Preventive Action
- Identification, labelling and control of non conforming product to preclude its inadvertent use, delivery or processing.
- Purchasing and related processes such as supplier selection and monitoring
ISO9001 requires that the performance of these processes be measured, analysed and continually improved, and the results of this form an input into the management review process.
Famous quotes containing the words quality, management, system and/or processes:
“A country can be judged by the quality of its proverbs.”
—German proverb.
“Why not draft executive and management brains to prepare and produce the equipment the $21-a-month draftee must use and forget this dollar-a-year tommyrot? Would we send an army into the field under a dollar-a-year General who had to be home Mondays, Wednesdays and Fridays?”
—Lyndon Baines Johnson (1908–1973)
“Psychoanalysis is an attempt to examine a person’s self-justifications. Hence it can be undertaken only with the patient’s cooperation and can succeed only when the patient has something to gain by abandoning or modifying his system of self-justification.”
—Thomas Szasz (b. 1920)
“Our bodies are shaped to bear children, and our lives are a working out of the processes of creation. All our ambitions and intelligence are beside that great elemental point.”
—Phyllis McGinley (1905–1978)