A Quality Management System process is a business excellence which forms an element of the Quality Management System (QMS) of an organisation. The ISO9001:2000 standard requires organisations seeking compliance or certification to define the processes which form the QMS and the sequence and interaction of these processes. The Butterworth-Heinemann and other publishers have offered several excellent books which provide step-by-step guides to whom seeking the quality certifications of their products, ,.
Examples of such processes include:
- Order Processing
- Production Planning
- Measurement of product/ service/ process compliant with specified requirements including statistical techniques such as Statistical Process Control and Measurement Systems Analysis
- Calibration
- Internal Audit
- Corrective Action
- Preventive Action
- Identification, labelling and control of non conforming product to preclude its inadvertent use, delivery or processing.
- Purchasing and related processes such as supplier selection and monitoring
ISO9001 requires that the performance of these processes be measured, analysed and continually improved, and the results of this form an input into the management review process.
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—Louise Lague (20th century)
“This we take it is the grand characteristic of our age. By our skill in Mechanism, it has come to pass, that in the management of external things we excel all other ages; while in whatever respects the pure moral nature, in true dignity of soul and character, we are perhaps inferior to most civilised ages.”
—Thomas Carlyle (1795–1881)
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—Willa Cather (1873–1947)