A Quality Management System process is a business excellence which forms an element of the Quality Management System (QMS) of an organisation. The ISO9001:2000 standard requires organisations seeking compliance or certification to define the processes which form the QMS and the sequence and interaction of these processes. The Butterworth-Heinemann and other publishers have offered several excellent books which provide step-by-step guides to whom seeking the quality certifications of their products, ,.
Examples of such processes include:
- Order Processing
- Production Planning
- Measurement of product/ service/ process compliant with specified requirements including statistical techniques such as Statistical Process Control and Measurement Systems Analysis
- Calibration
- Internal Audit
- Corrective Action
- Preventive Action
- Identification, labelling and control of non conforming product to preclude its inadvertent use, delivery or processing.
- Purchasing and related processes such as supplier selection and monitoring
ISO9001 requires that the performance of these processes be measured, analysed and continually improved, and the results of this form an input into the management review process.
Famous quotes containing the words quality, management, system and/or processes:
“Writing fiction is ... an endless and always defeated effort to capture some quality of life without killing it.”
—Rose Wilder Lane (1886–1965)
“No officer should be required or permitted to take part in the management of political organizations, caucuses, conventions, or election campaigns. Their right to vote and to express their views on public questions, either orally or through the press, is not denied, provided it does not interfere with the discharge of their official duties. No assessment for political purposes on officers or subordinates should be allowed.”
—Rutherford Birchard Hayes (1822–1893)
“The violent illiteracies of the graffiti, the clenched silence of the adolescent, the nonsense cries from the stage-happening, are resolutely strategic. The insurgent and the freak-out have broken off discourse with a cultural system which they despise as a cruel, antiquated fraud. They will not bandy words with it. Accept, even momentarily, the conventions of literate linguistic exchange, and you are caught in the net of the old values, of the grammars that can condescend or enslave.”
—George Steiner (b. 1929)
“The higher processes are all processes of simplification. The novelist must learn to write, and then he must unlearn it; just as the modern painter learns to draw, and then learns when utterly to disregard his accomplishment, when to subordinate it to a higher and truer effect.”
—Willa Cather (1873–1947)