Market Structures
This market grew by 12.5 percent in 2008, from revenue of $8.13 billion in 2007 to $9.15 billion in 2008. The following table lists the top vendors in 2006-2008 (figures in millions of US dollars) published in Gartner studies.
| Vendor | 2008 Revenue | 2008 Share (%) | 2007 Revenue | 2007 Share (%) | 2006 Revenue | 2006 Share (%) |
|---|---|---|---|---|---|---|
| SAP AG | 2,055 | 22.5 (-2.8) | 2,050.8 | 25.3 | 1,681.7 | 25.6 |
| Oracle | 1,475 | 16.1 | 1,319.8 | 16.3 | 1,016.8 | 15.5 |
| Salesforce.com | 965 | 10.6 | 676.5 | 8.3 | 451.7 | 6.9 |
| Microsoft CRM | 581 | 6.4 | 332.1 | 4.1 | 176.1 | 2.7 |
| Amdocs | 451 | 4.9 | 421.0 | 5.2 | 365.9 | 5.6 |
| Others | 3,620 | 39.6 | 3,289.1 | 40.6 | 2,881.6 | 43.8 |
| Total | 9,147 | 100 | 8,089.3 | 100 | 6,573.8 | 100 |
Read more about this topic: Customer Relationship Management
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—Ralph Waldo Emerson (1803–1882)