Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over the telephone or online by e-mail or a website or a tool where users can log a call/incident. Larger organizations frequently have internal technical support available to their staff for computer related problems. The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems. In addition, some fee-based service companies charge for premium technical support services.
Read more about Technical Support: Coverage of Support, Outsourcing Technical Support, Multi-tiered Technical Support, Remote PC Repair or Remote Computer Repair
Famous quotes containing the words technical and/or support:
“Where there is the necessary technical skill to move mountains, there is no need for the faith that moves mountains.”
—Eric Hoffer (1902–1983)
“The partridge and the rabbit are still sure to thrive, like true natives of the soil, whatever revolutions occur. If the forest is cut off, the sprouts and bushes which spring up afford them concealment, and they become more numerous than ever. That must be a poor country indeed that does not support a hare. Our woods teem with them both.”
—Henry David Thoreau (1817–1862)