History
In 1995 the Director of Passenger Rail Franchising awarded the South West Trains franchise to Stagecoach. Operations started on 4 February 1996. South West Trains first train, the 0510 Twickenham to London Waterloo, was the first privatised train to operate for 48 years.
On 2 April 2001 the Strategic Rail Authority awarded Stagecoach a new franchise after it beat bids from First/NedRailways and Sea Containers. The franchise was originally to run for twenty years, but in 2002 the Strategic Rail Authority changed the way it wanted investment funded, and South West Trains was awarded a three-year franchise starting on 1 February 2004.
On 20 December 2005 the Department for Transport announced that Arriva, First, MTR/Sea Containers, National Express and Stagecoach had been shortlisted to tender for the new South Western franchise, which combined the South West Trains and Island Line Trains franchises, National Express later pulling out. On 22 September 2006 the Department for Transport awarded the franchise to Stagecoach, the new franchise starting on 4 February 2007 for a period of ten years.
In the early days of its franchise, SWT gained notoriety for severe service cuts owing to driver shortages but it later made significant improvements to the network, including replacing much of the rolling stock, refurbishing stations, making stations accessible to disabled passengers, and improving customer information. During the early 2000s, improvements included the introduction of new rail services and the reopening of Chandler's Ford station in Hampshire.
On 12 December 2004 the company completely recast its timetable for the first time since 1967, in an attempt to bring service provision into line with changing demand and to take into account the different characteristics of modern rolling stock, with the intention that this would improve reliability and punctuality across the network.
A smoking ban on all SWT services was introduced from May 2004, partly in response to a fire caused by a cigarette left near a heater under a seat, and also pre-empting the public smoking ban introduced two years later.
Read more about this topic: South West Trains
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