Automatic Queue Measurement Systems For A Complete Reception Solution
Reception management solutions allow managing flows and the purposes of visits from initial contact to the service given.
These intelligent management systems allow to increase productivity and sales and reduce operating costs by ensuring that customer is served by the staff that are the most qualified according to the request. Reception management solutions are above all a way of increasing customer satisfaction by reducing the perceived and actual waiting time, creating a pleasant environment and a fair reception. These innovative reception management solutions also contribute to the satisfaction of working teams by reducing the amount of stress and optimizing the processing of requests. Reception management solutions also enable to generate data about how customers wait and how staff can best serve them. This type of information assists in improving organization processes and in increasing the quality of customer service.
Reception management solutions cover 6 stages:
- Information (can also be done by video, SMS, Internet ...)
- Allocation & direction (can also be done by video, SMS, Internet ...)
- Waiting & communication (can also be done by video, SMS, Internet ...)
- Call (can also be done by video, SMS, Internet ...)
- Reception
- Management
Besides these stages, for a complete reception solution, it is useful and efficient to include appointments management, agenda planning and future flows and resources forecasting. These modular solutions, adaptable to various sectors (Retail, Health, Telecommunications, Finance, Transport, Public Sector...), can suit to the management of a simple queue to centralized multiple site organization.
Read more about this topic: Queue Management System
Famous quotes containing the words automatic, queue, measurement, systems, complete, reception and/or solution:
“The ruin of the human heart is self-interest, which the American merchant calls self-service. We have become a self- service populace, and all our specious comforts—the automatic elevator, the escalator, the cafeteria—are depriving us of volition and moral and physical energy.”
—Edward Dahlberg (1900–1977)
“English people apparently queue up as a sort of hobby. A family man might pass a mild autumn evening by taking the wife and kids to stand in the cinema queue for a while and then leading them over for a few minutes in the sweetshop queue and then, as a special treat for the kids, saying “Perhaps we’ve time to have a look at the Number Thirty-One bus queue before we turn in.””
—Calvin Trillin (b. 1940)
“That’s the great danger of sectarian opinions, they always accept the formulas of past events as useful for the measurement of future events and they never are, if you have high standards of accuracy.”
—John Dos Passos (1896–1970)
“The only people who treasure systems are those whom the whole truth evades, who want to catch it by the tail. A system is just like truth’s tail, but the truth is like a lizard. It will leave the tail in your hand and escape; it knows that it will soon grow another tail.”
—Ivan Sergeevich Turgenev (1818–1883)
“A man’s interest in a single bluebird is worth more than a complete but dry list of the fauna and flora of a town.”
—Henry David Thoreau (1817–1862)
“I gave a speech in Omaha. After the speech I went to a reception elsewhere in town. A sweet old lady came up to me, put her gloved hand in mine, and said, “I hear you spoke here tonight.” “Oh, it was nothing,” I replied modestly. “Yes,” the little old lady nodded, “that’s what I heard.””
—Gerald R. Ford (b. 1913)
“I can’t quite define my aversion to asking questions of strangers. From snatches of family battles which I have heard drifting up from railway stations and street corners, I gather that there are a great many men who share my dislike for it, as well as an equal number of women who ... believe it to be the solution to most of this world’s problems.”
—Robert Benchley (1889–1945)