Quality Storyboard - Questions To Guide Constructing A Quality Storyboard

Questions To Guide Constructing A Quality Storyboard

Definition of the problem:

• Does the Problem definition contain three parts: Direction, Measure, Reference?
• Did you avoid words like "improve" and "lack of"?
• Have you avoided using "and" to address more than one issue in the Problem definition?

Why Selected:

• Have you explained how you know this is the most important issue to work on?
• Have you shown how the issue relates to the customer or customer satisfaction, or how it will benefit the customer?
• Have you explained the method used to select the issue?

Initial state:

• Have you described, in numerical terms, the status of the measure in the Problem definition?
• Have you collected time series data?
• Have you provided some historical information about the status of the measure?
• Are data displayed in a visual, graphical format?
• Is there a flowchart or other explanation of the status of the process at the beginning of the project?
• Have you included other facts that would help the reader understand the initial situation?

Analysis of Causes:

• Is there a clear statement of the major cause(s) of the issue?
• Have you explained how the possible causes were theorized?
• Are data included showing how the main causes were identified?
• Are data displayed in such a way that the connection between the issue and the cause(s) is clear?
• Have you explained how the data were collected and over what time period they were collected?

Plans:

• Is there a complete Purpose Statement and objectives designed to move toward the purpose: Direction, measure, reference, target, time frame, and owner?
• Is it clear how the target was derived from the analysis?
• Is it clear that the actions in the plan are aimed at correcting root cause(s)?
• Have you indicated what alternative solutions were considered, and how they were evaluated to select the best improvement theory?
• Have you included a copy of the planning documents?
• Have you indicated whether the plan was implemented on schedule?

Study:

• Is there a comparison of the target in the improvement theory and the actual results?
• Are the results displayed in the same graphical format as the information in "Initial state" or "Analysis"?
• Have you indicated whether the results were achieved in the expected time frame?
• If the results did not match the objectives or were achieved outside the expected time, have you provided an analysis of the differences?
• Have you included any other related results, good or bad?

Act/Standardization:

• Have you explained the actions taken to hold the gain and updated all related documentation, training in the new process, skills training, physical reorganization, sharing, or process monitoring?

Future Plans:

• Have you included a list of possible next projects?
• Have you indicated which of the possible projects will be the next issue for improvement?

Belevied to have been first developed by Japanese tractor company, Komatsu.

Quality storyboards were also used by Florida Power & Light as part of their quality drive during the 1980s to win the Deming Prize.