Quality Storyboard

A Quality storyboard is a visual method for displaying a Quality Control story (QC story). Some enterprises have developed a storyboard format for telling the QC story, for example at Yokogawa-Hewlett-Packard in Japan, the story is told using a flip chart which is 6 feet by 6 feet (2 x 2 meters). The project team uses colored markers to show the PDSA cycle (Shewhart cycle) plus the SDSA cycle (SDSA = Standardize, Do, Study, Act).

A QC story is an element of Policy Deployment (Hoshin Kanri). After each manager writes an interpretation of the policy statement, the interpretation is discussed with the next manager above to reconcile differences in understanding and direction. In this way they play "catchball" with the policy and develop a consensus.

Read more about Quality Storyboard:  Worker Participation in Managerial Diagnosis, Questions To Guide Constructing A Quality Storyboard

Famous quotes containing the word quality:

    At first, he savored only the material quality of the sounds secreted by the instruments. And it had already been a great pleasure when, beneath the tiny line of the violin, slender, resistant, dense and driving, he noticed the mass of the piano’s part seeking to arise in a liquid splashing, polymorphous, undivided, level and clashing like the purple commotion of wave charmed and flattened by the moonlight.
    Marcel Proust (1871–1922)