A Quality storyboard is a visual method for displaying a Quality Control story (QC story). Some enterprises have developed a storyboard format for telling the QC story, for example at Yokogawa-Hewlett-Packard in Japan, the story is told using a flip chart which is 6 feet by 6 feet (2 x 2 meters). The project team uses colored markers to show the PDSA cycle (Shewhart cycle) plus the SDSA cycle (SDSA = Standardize, Do, Study, Act).
A QC story is an element of Policy Deployment (Hoshin Kanri). After each manager writes an interpretation of the policy statement, the interpretation is discussed with the next manager above to reconcile differences in understanding and direction. In this way they play "catchball" with the policy and develop a consensus.
Read more about Quality Storyboard: Worker Participation in Managerial Diagnosis, Questions To Guide Constructing A Quality Storyboard
Famous quotes containing the word quality:
“A quality is something capable of being completely embodied. A law never can be embodied in its character as a law except by determining a habit. A quality is how something may or might have been. A law is how an endless future must continue to be.”
—Charles Sanders Peirce (1839–1914)