Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
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Famous quotes containing the words emotional and/or labor:
“Countries are either mothers or fathers, and engender the emotional bristle secretly reserved for either sire.”
—Edna O’Brien (b. c. 1932)
“I’ve studied now Philosophy
And Jurisprudence, Medicine—
And even, alas! Theology—
From end to end with labor keen;
And here, poor fool! with all my lore
I stand, no wiser than before.”
—Johann Wolfgang Von Goethe (1749–1832)