Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
Read more about this topic: Emotional Labor
Famous quotes containing the words emotional and/or labor:
“The worst drugs are as bad as anybody’s told you.... It’s just a dumb trip, which I can’t condemn people if they get into it, because one gets into it for one’s own personal, social, emotional reasons. It’s something to be avoided if one can help it.”
—John Lennon (1940–1980)
“Foster the labor of our country by an undeviating metallic currency ... always recollecting that if labor is depressed neither commerce nor manufactures can flourish, as they are both based upon the production of labor, produced from the earth, or the mineral world.”
—Andrew Jackson (1767–1845)