Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
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Famous quotes containing the words emotional and/or labor:
“No, it wasn’t an accident, I didn’t say that. It was carefully planned, down to the tiniest mechanical and emotional detail. But it was a mistake. It was a beaut. In the end, somehow granted the time for examination, we shall find that our so-called civilization was gloriously destroyed by a handful of vacuum tubes and transistors. Probably faulty.”
—John Paxton (1911–1985)
“No man can call himself liberal, or radical, or even a conservative advocate of fair play, if his work depends in any way on the unpaid or underpaid labor of women at home, or in the office.”
—Gloria Steinem (b. 1934)