Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
Read more about this topic: Emotional Labor
Famous quotes containing the words emotional and/or labor:
“Compared to other parents, remarried parents seem more desirous of their child’s approval, more alert to the child’s emotional state, and more sensitive in their parent-child relations. Perhaps this is the result of heightened empathy for the child’s suffering, perhaps it is a guilt reaction; in either case, it gives the child a potent weapon—the power to disrupt the new household and come between parent and the new spouse.”
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