Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“Good schools are schools for the development of the whole child. They seek to help children develop to their maximum their social powers and their intellectual powers, their emotional capacities, their physical powers.”
—James L. Hymes, Jr. (20th century)
“Public morning diversions were the last dissipating habit she obtained; but when that was accomplished, her time was squandered away, the power of reflection was lost, [and] her ideas were all centered in dress, drums, routs, operas, masquerades, and every kind of public diversion. Visionary schemes of pleasure were continually present to her imagination, and her brain was whirled about by such a dizziness that she might properly be said to labor under the distemper called the vertigo.”
—Sarah Fielding (1710–1768)