Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“Acting is the physical representation of a mental picture and the projection of an emotional concept.”
—Laurette Taylor (1887–1946)
“It’s not the suffering of birth, death, love that the young reject, but the suffering of endless labor without dream, eating the spare bread in bitterness, being a slave without the security of a slave.”
—Meridel Le Sueur (b. 1900)