Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“The sadistic person is as dependent on the submissive person as the latter is on the former; neither can live without the other. The difference is only that the sadistic person commands, exploits, hurts, humiliates, and that the masochistic person is commanded, exploited, hurt, humiliated. This is a considerable difference in a realistic sense; in a deeper emotional sense, the difference is not so great as that which they both have in common: fusion without integrity.”
—Erich Fromm (1900–1980)
“Labor is prior to, and independent of, capital. Capital is only the fruit of labor, and could never have existed if labor had not first existed. Labor is the superior of capital, and deserves much the higher consideration.”
—Abraham Lincoln (1809–1865)