Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.
Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).
Read more about Emotional Labor: Definition, Forms of Emotional Labor, Emotional Labor in Organizations
Famous quotes containing the words emotional and/or labor:
“The revolution as we call it is not necessarily an uprising in the streets or the old business of seizing power. Though the Left has always imagined it was. The revolution is change. Not merely rearrangement, but a deep emotional type of transformation that must also take place inside us. It’s a better way to live.”
—Kate Millett (b. 1934)
“... we, like so many others who think more of working than of dying, care only to push on steadily, wishing less for cessation of toil than for strength to keep at it; and for wisdom to make it worthy of the ideal of labor and of life which we believe to be the most precious gift of Heaven to any soul.”
—Elizabeth Stuart Phelps (1844–1911)