"Zero Defects" is one of the postulates from Philip Crosby's "Absolutes of Quality Management". Although applicable to any type of enterprise, it has been primarily adopted within industry supply chains wherever large volumes of components are being purchased (common items such as nuts and bolts are good examples).
Zero Defects was a quality control program originated by the Denver Division of the Martin Marietta Corporation (now Lockheed Martin) on the Titan Missile program, which carried the Project Gemini astronauts into space in the middle to late 1960s. It was then incorporated into the Orlando Division, which built the mobile Pershing Missile System, deployed in Europe; the Sprint antiballistic missile, never deployed; and a number of air to ground missiles for the Vietnam War.
Read more about Zero Defects: History, Criticisms
Famous quotes containing the word defects:
“The East is the hearthside of America. Like any home, therefore, it has the defects of its virtues. Because it is a long-lived-in house, it bursts its seams, is inconvenient, needs constant refurbishing. And some of the family resources have been spent. To attain the privacy that grown-up people find so desirable, Easterners live a harder life than people elsewhere. Today it is we and not the frontiersman who must be rugged to survive.”
—Phyllis McGinley (1905–1978)