AAC Support
Creative states that the ZEN supports the AAC audio format. However, only iTunes-encoded files can be played by the player hardware. iTunes's implementation has been licensed by Apple from Dolby and is proprietary. These files are in the .m4a format, which is the same as the Apple Lossless Audio Codec. Creative has acknowledged this issue in a support article.
The latest version of Nero-AAC Encoder (1.3.3.0) "solved compatibility issues with some hardware devices", including ZEN. This update makes Nero-Coded AAC files playable on ZEN.
Read more about this topic: ZEN (portable Media Player)
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