Xbox Live - Security

Security

Microsoft implements a number of different security measures on its Xbox Live service. One of these takes the form of a proactive security check that assures that only unmodified machines may access their service. On May 17, 2007, Microsoft banned consoles with modified firmware from Xbox Live. According to Microsoft, consoles with firmware of unknown origin, quality or intent were banned permanently from Xbox Live. A Microsoft representative indicated that the action was taken to assure "the integrity of the service and protect our partners and users."

It has been discovered that pretexting has been used to impersonate an Xbox Live user for sabotage. Microsoft has implemented greater security to decrease the service's susceptibility to social engineering.

In early November 2009 Microsoft banned approximately 1 million consoles with modified firmware from Xbox Live.

In October 2011, users of Xbox Live reported having unauthorized access to their Xbox Live accounts, with Microsoft points subsequently being used and/or bought to purchase various in-game items for FIFA 12. Microsoft is responding to such incidents by restricting access to the account for 25 days whilst the fraud team investigates. Both EA and Microsoft have denied that there is a problem with security.

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