Occasio Branch Design
Washington Mutual introduced a unique branch design known as Occasio which eliminated traditional teller windows and queuing stanchions in favor of an open, circular floor plan with a greeter or "concierge" position and tellers working from behind podiums. The Occasio design was introduced in 2000 and patented in 2004, but was phased out following the JP Morgan Chase acquisition of Washington Mutual's retail banking operations.
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