Duties of Waiting Staff
The duties of waiting staff include preparing tables for a meal, taking customers' orders, serving drinks and food, and cleaning up before, after and during servings in a restaurant. Silver service staff are specially trained to serve at banquets or high-end restaurants. They follow specific rules of service and it is a skilled job. They generally wear black and white with a long, white apron (extending from the waist to ankle). The head server is in charge of the waiting staff, and is also frequently responsible for assigning seating. The functions of a head server can overlap to some degree with that of the maître d'hôtel. Some restaurants employ busboys or busgirls, increasingly referred to as bussers, to clear dirty dishes, set tables, and otherwise assist the waiting staff.
Emotional labour is often required by waiting staff, particularly at high-class restaurants.
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