Network Problems
In the last quarter of 2010, the Vodafone Australia network began to exhibit severe problems regarding call quality, voicemail, SMS reliability and data speeds. Disgruntled consumers vented their anger through social media and the creation of the Vodafail website. These activities prompted extensive media coverage by major outlets including Sydney Morning Herald, The Australian and other media channels. The CEO of Vodafone, Nigel Dews, issued an apology and the company allowed certain customers to terminate their contracts and service without incurring a penalty.
A law firm proposed the filing of a class action suit against the provider, due to the network being seen as unfit for purpose. Although almost 23,000 individuals who identified themselves as disgruntled customers signed up to take part in the case, it has not obtained the necessary funding to proceed with the filing.
Vodafone announced an new investment programme to address these and other issues with a proposed completion date in 2013.
Read more about this topic: Vodafone Australia
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