Service
VLM used to promote itself as Europe's leading "Business Airline" and tried to reflect this in its pursuit of superior service. On board, passengers were served fresh meals, and were able to request a vegetarian or kosher meal at the time of reservation. Meals were presented on a half-tray, and all passengers were served drinks in real glasses with tea and coffee served in china cups. Such features are not commonly found on short haul airlines.
After the CiyJet/Air France takeover, this product was downgraded to move in line to reflect the Air France-KLM product on short-haul flights. There is now a simple service of sandwiches and drinks, with glassware and china cups replaced by plastic. However, small features of VLM still remain, with the handing out of boiled sweets before take off and the distribution of Belgian chocolates mid-flight.
Read more about this topic: VLM Airlines
Famous quotes containing the word service:
“The Service without Hope
Is tenderest, I think—
...
There is no Diligence like that
That knows not an Until—”
—Emily Dickinson (1831–1886)
“The general who advances without coveting fame and retreats without fearing disgrace, whose only thought is to protect his country and do good service for his sovereign, is the jewel of the kingdom.”
—Sun Tzu (6th–5th century B.C.)
“In any service where a couple hold down jobs as a team, the male generally takes his ease while the wife labors at his job as well as her own.”
—Anita Loos (1888–1981)