Performance
Virgin Trains suffered poor punctuality compared with some other transport operators between 2001 and 2006, according to Office of Rail Regulation statistics. Punctuality has gradually improved, and the latest figures published on Virgin Trains' website were 89.1% for the last 4 recorded weeks (24 July to 20 August 2011).
The PPM MAA (Public Performance Measure Moving Annual Average - % of trains arriving within 10 minutes of the scheduled times) figures for Virgin Trains are as follows:
Financial year to 31 March 2002: 68.7%
Financial year to 31 March 2003: 73.5%
Financial year to 31 March 2004: 74.8%
Financial year to 31 March 2005: 72.1%
Financial year to 31 March 2006: 83.5%
Financial year to 31 March 2007: 86.0%.
Financial year to 31 March 2008: 86.2%.
Financial year to 31 March 2009: 80.0%.
Financial year to 31 March 2010: 84.6%.
Financial year to 31 March 2011: 86.6%.
The latest figures published were 87.8% (PPM) for the fourth quarter of 2010-11 and 86.6% (MAA) up to 31 March 2011. The quarterly performance is up 4.3 percentage points on the corresponding figure from the same period a year earlier.
Chris Green as chief executive led a drive to improve reliability and punctuality after much press criticism in 2001, and by 2006, due to improved reliability of trains and completion of major infrastructure projects, performance was better. Virgin has undertaken a number of projects to increase punctuality, including radio-controlled watches.
Read more about this topic: Virgin Trains
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