Momentary Emotion or Overall User Experience
Single experiences influence the overall user experience:: the experience of a key click affects the experience of typing a text message, the experience of typing a message affects the experience of text messaging, and the experience of text messaging affects the overall user experience with the phone. The overall user experience is not simply a sum of smaller interaction experiences, because some experiences are more salient than others. Overall user experience is also influenced by factors outside the actual interaction episode: brand, pricing, friends' opinions, reports in media, etc.
One branch in user experience research focuses on emotions, that is, momentary experiences during interaction: designing affective interaction and evaluating emotions. Another branch is interested in understanding the long-term relation between user experience and product appreciation. Especially industry sees good overall user experience with a company's products as critical for securing brand loyalty and enhancing the growth of customer base. All temporal levels of user experience (momentary, episodic, and long-term) are important, but the methods to design and evaluate these levels can be very different.
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Famous quotes containing the words momentary, emotion, user and/or experience:
“No woman ever yet either reasoned or acted long together consequentially; but some little thing, some love, some resentment, some present momentary interest, some supposed slight, or some humour, always breaks in upon, and oversets their most prudent resolutions and schemes.”
—Philip Dormer Stanhope, 4th Earl Chesterfield (1694–1773)
“Poetry is emotion put into measure. The emotion must come by nature, but the measure can be acquired by art.”
—Thomas Hardy (1840–1928)
“A worker may be the hammer’s master, but the hammer still prevails. A tool knows exactly how it is meant to be handled, while the user of the tool can only have an approximate idea.”
—Milan Kundera (b. 1929)
“An illusion which is a real experience is worth having.”
—D.H. (David Herbert)