University of California - Administration

Administration

While the UC campuses are operated fairly efficiently, some—especially UC Berkeley—do have a reputation among their students and alumni for mediocre customer service. The most common symptoms are long lines for even simple administrative tasks, long wait times before phone calls are answered, and overcomplicated paperwork that is often required. In August 1990, UC Berkeley attempted to ease the tedium of standing in line by setting up televisions that showed comedians making jokes about standing in line. This situation has been largely ameliorated by the replacement of most enrollment and advising procedures with Internet-based systems.