Plot Summary
The novel is set in the weeks following Nick's recapture after several years on the run, alternating between moral arguments with his interrogator, who is trying to discover why the program's star pupil had absconded, and flashbacks of his career. The interrogator is Paul Freeman, a graduate of another secret installation known as "Electric Skillet", which focuses on weapons and defense strategy.
Although he initially felt at home at Tarnover, Nick eventually becomes aware of experiments in genetic engineering being performed there. These produce monstrous deformed children who are disposed of when they are no longer needed for study. At this point Nick becomes determined to escape. He studies data processing, steals a personal ID code intended for privileged individuals who wish to live their lives without surveillance, and goes on the run. He uses the stolen computer access code to cover his data trails and create new identities for himself, easily adopting entire new personas. One is the pastor of a popular church, another is an idle playboy gigolo.
In this last role, calling himself Sandy Locke, he becomes the lover of Ina Grierson, a top executive at Ground to Space Industries, a powerful "hypercorp" known to all as G2S. Intending to use the computer facilities at G2S to ensure that his code is still valid after the six years he has been away, he signs on as a "systems rationalizer" with the company. This brings him into contact with Ina's daughter, Kate, who attracts him despite her plain appearance and simple lifestyle. At the age of 22, Nick's age when he left Tarnover, Kate is a perpetual student at "UMKC". She is perceptive enough to penetrate Nick's adopted persona, deeply disturbing him even though she fascinates him. He visits her at home, helping her to clean out some of her possessions, and meeting her tame cougar, Bagheera. Bagheera is the product of her late father's genetic research into intelligence. He died shortly after abandoning the research because the government was using it to produce animals for military uses.
The 21st-century lifestyle produces a symptom called "overload" in many people, and most, including Nick, take tranquilizers to some degree. However Nick collapses completely when told that a representative from Tarnover is coming to meet him at G2S. He returns to Kate and confesses that he is not what he seems, asking for her help. She conducts him to one of the "paid avoidance areas" in California, where people are paid to do without the full panoply of modern technology, as an alternative to spending billions to rebuild infrastructure after the earthquake. After Nick risks exposure yet again in one of these places, they move to the least known one, a town called Precipice.
Precipice turns out to be a Utopian community of a few thousand people. The nearest comparison would be an agrarian, cottage industry community designed by William Morris. Precipice is also the home of "Hearing Aid", an anonymous telephone confession service accessible to anyone in the country. Hearing Aid is also known as the "Ten Nines", after the phone number used to call it: 999-999-9999. People call the service and simply talk. Some rant, others seek sympathy, still others commit suicide while on the phone. Hearing Aid's promise is that nobody else, not even the government, will hear the call. The only response Hearing Aid gives to a caller is "Only I heard that, I hope it helped."
Nick and Kate settle into the community. The inhabitants include intelligent dogs that escaped from the projects that Kate's father worked on. These act as companions, guards, nannies, and even lie detectors, using their sense of smell. Nick rewrites the "computer tapeworm" that prevents the calls to Hearing Aid being monitored. While at G2S he became aware of massive backups of data being performed, clearly in anticipation of a major network outage. The Hearing Aid worm is designed to scramble network traffic if attacked, but Nick realizes that it could be destroyed if the authorities were prepared for the effects and ready to recover from them. His new worm, which he calls a "phage", cannot be removed without dismantling the entire network.
Possibly encouraged by the government, local gangs and tribes raid Precipice, burning down Nick and Kate's house before being overwhelmed by the dogs. Nick, suffering another overload, blames Kate for the incident, since she, following Hearing Aid policy, cut off a call from someone attempting to warn Precipice. He hits her, and then, filled with remorse, leaves the town. He finally reveals his location to the authorities when, encountering one of the "Roman circus" operations which broadcast live fights and other bloody exhibitions to the country, he responds to an "all comers" challenge by the father of the leader of one of the gangs, and cripples him in front of a nationwide audience.
At Tarnover, Paul Freeman takes charge of the interrogation. He was the representative whom Nick, as Sandy Locke, was supposed to meet at G2S. Freeman, a tall gaunt African-American, gradually comes to realize that he has more sympathy with Nick's views than his employer's, and eventually absconds himself, giving Nick computer access so that Nick can make his own escape. The precipitating event in this case is Kate's abduction by government agents, who bring her to Tarnover for further questioning and to threaten Nick.
With the code he gets from Freeman, he sets up an identity as an Army Major, with Kate as his prisoner. Once clear of Tarnover, they disappear together. This time around, Nick has another plan, and rather than running and hiding, he and Kate spend a number of months traveling the country, aided by an "invisible college'" of academics who are allies or former residents of Precipice. He creates a new "worm" which is designed to destroy all secrecy. (Brunner invented the term "worm" for this program, as a self-replicating program that propagates across a computer network - the term "worm" was later adopted by computer researchers as the name for this type of program.)
The worm is eventually activated, and the details of all the government's dark secrets (clandestine genetic experimentation that produces crippled children, bribes and kickbacks from corporations, concealed crimes of high public officials) now become accessible from anywhere on the network - in fact, those most affected by a particular crime of a government official are emailed the full details. In place of the old system, Nick has designed the worm to enforce a kind of utilitarian socialism, with people's worth being defined by their roles in society, not their connections in high places. In effect, the network becomes the entire government and financial system, policing income for illegal money, freezing the accounts of criminals, while making sure money (or credit) flows to places where people are in need. This will only happen fully if the results of a plebiscite, again conducted over the network, allow it.
In a final atavistic attempt at revenge, the government orders a nuclear strike by a single aircraft from a local Air Force base. Warned by Hearing Aid, Nick is able to penetrate the military computers and manufacture a counter-order to stop the plane just before it reaches the town. The book ends optimistically, with there being no more privileged hiding of information, no more secret conspiracies of the rich and powerful.
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