Virtual Switchboard
A virtual switchboard is an automated system used to connect an incoming caller with an agent or staff member. The virtual switchboard user normally has the option of controlling how incoming calls are routed via a web interface. For example calls could be routed to different destinations according to certain criteria such as the time of day etc.
Interactive voice response (IVR) functionality is also a common feature with virtual switchboards. IVR enables incoming callers to a virtual switchboard to hear prerecorded announcements. Popular announcements instruct callers to press a number on their key pad to select which department they want to reach (for example, "press 1 for sales, 2 for accounts, 3 for support, and so on").
Read more about this topic: Telephone Switchboard
Famous quotes containing the word virtual:
“Tragedy dramatizes human life as potentiality and fulfillment. Its virtual future, or Destiny, is therefore quite different from that created in comedy. Comic Destiny is Fortune—what the world will bring, and the man will take or miss, encounter or escape; tragic Destiny is what the man brings, and the world will demand of him. That is his Fate.”
—Susanne K. Langer (1895–1985)