Critics of Shared Services
The management thinker and inventor of The Vanguard Method, Professor John Seddon claims that shared service projects based on attempts to achieve 'economies of scale' are a mix of the plausibly obvious and a little hard data, brought together to produce two broad assertions, for which there is little hard factual evidence. He argues that shared service projects fail (and often end up costing more than they hoped to save) because they cause a disruption to the service flow by moving the work to a central location, creating waste in handoffs, rework and duplication, lengthening the time it takes to deliver a service and consequently creating failure demand (demand caused by a failure to do something or do something right for a customer).
Read more about this topic: Shared Services
Famous quotes containing the words critics of, critics, shared and/or services:
“With a few exceptions, the critics of children’s books are remarkably lenient souls.... Most of us assume there is something good in every child; the critics go from this to assume there is something good in every book written for a child. It is not a sound theory.”
—Katharine S. White (1892–1977)
“All the critics who could not make their reputations by discovering you are hoping to make them by predicting hopefully your approaching impotence, failure and general drying up of natural juices. Not a one will wish you luck or hope that you will keep on writing unless you have political affiliations in which case these will rally around and speak of you and Homer, Balzac, Zola and Link Steffens.”
—Ernest Hemingway (1899–1961)
“When young people are too rigidly sequestered from [the world], their lively and romantic imaginations paint it to them as a paradise of which they have been beguiled; but when they are shown it properly, and in due time, they see it such as it really is, equally shared by pain and pleasure, hope and disappointment.”
—Frances Burney (1752–1840)
“Working women today are trying to achieve in the work world what men have achieved all along—but men have always had the help of a woman at home who took care of all the other details of living! Today the working woman is also that woman at home, and without support services in the workplace and a respect for the work women do within and outside the home, the attempt to do both is taking its toll—on women, on men, and on our children.”
—Jeanne Elium (20th century)