Service Management - Components

Components

Generally, service management comprises six different capabilities that companies should consider for optimization:

  • Service strategy and service offerings
    • Service strategy definition
    • Service offerings definition & positioning
    • Go-to-market strategy
    • Service portfolio management
  • Spare parts management
    • Parts supply management
    • Inventory management
    • Parts demand management
    • Fulfillment operations & logistics
    • Service parts management
  • Returns, repairs, and warranties
    • Warranty & claims management
    • Reverse logistics
    • Returns processing
    • Remanufacturing
  • Field service management or field force effectiveness
    • Technician enablement
    • Mobility
    • E-learning
    • Activity scheduling
    • Service billing
  • Customer management
    • Order management & availability
    • Channel & partner management
    • Customer insight
    • Technical documentation
  • Assets, maintenance, task scheduling, event management
    • Remote monitoring
    • Diagnostics & testing
    • Asset management/optimization
    • Configuration management

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Famous quotes containing the word components:

    Hence, a generative grammar must be a system of rules that can iterate to generate an indefinitely large number of structures. This system of rules can be analyzed into the three major components of a generative grammar: the syntactic, phonological, and semantic components.
    Noam Chomsky (b. 1928)