Service Management - Benefits

Benefits

The main drivers for a company to establish or optimize its service management practices are varied:

  • High service costs can be reduced, i.e. by integrating the service and products supply chain.
  • Inventory levels of service parts can be reduced and therefore reduce total inventory costs.
  • Customer service or parts/service quality can be optimized.
  • Increasing service revenue.
  • Reduce obsolescence costs of service parts through improved forecasting.
  • Improve customer satisfaction levels.
  • Reduce expediting costs - with optimized service parts inventory, there is no need to rush orders to customers.
  • Minimize technician visits - if they have the right part in hand, they can fix the problem on the first visit.

Read more about this topic:  Service Management

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