Benefits
The main drivers for a company to establish or optimize its service management practices are varied:
- High service costs can be reduced, i.e. by integrating the service and products supply chain.
- Inventory levels of service parts can be reduced and therefore reduce total inventory costs.
- Customer service or parts/service quality can be optimized.
- Increasing service revenue.
- Reduce obsolescence costs of service parts through improved forecasting.
- Improve customer satisfaction levels.
- Reduce expediting costs - with optimized service parts inventory, there is no need to rush orders to customers.
- Minimize technician visits - if they have the right part in hand, they can fix the problem on the first visit.
Read more about this topic: Service Management
Famous quotes containing the word benefits:
“When your parents are in political life, you aren’t normal. Everybody talks about the benefits, but I don’t know what the benefits are.... But I’d rather have that kind of mother than an overweight housewife.”
—Katherine Berman Mariano (b. 1957)
“Unfortunately, we cannot rely solely on employers seeing that it is in their self-interest to change the workplace. Since the benefits of family-friendly policies are long-term, they may not be immediately visible or quantifiable; companies tend to look for success in the bottom line. On a deeper level, we are asking those in power to change the rules by which they themselves succeeded and with which they identify.”
—Anne C. Weisberg (20th century)
“One of your biggest jobs as a parent of multiples is no bigger than simply talking to your children individually and requiring that they respond to you individually as well. The benefits of this kind of communication can be enormous, in terms of the relationship you develop with each child, in terms of their language development, and eventually in terms of their sense of individuality, too.”
—Pamela Patrick Novotny (20th century)