Study of Passenger Service Satisfaction
A 2010 study by J.D. Power and Associates revealed that San Jose Airport had the lowest passenger satisfaction rating of any comparable small airport in the United States. San Jose Airport ranked the lowest in each of the six categories surveyed: accessibility, baggage claim, check-in, terminal facilities, security check, and food/retail services; however, this survey was conducted before the new Terminal B was opened and before the renovation of Terminal A was completed.
Read more about this topic: San Jose International Airport
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“Gloom and solemnity are entirely out of place in even the most rigorous study of an art originally intended to make glad the heart of man.”
—Ezra Pound (1885–1972)
“They should not play life, or study it merely, while the community supports them at this expensive game, but earnestly live it from beginning to end. How could youths better learn to live than by at once trying the experiment of living? Methinks this would exercise their minds as much as mathematics.”
—Henry David Thoreau (1817–1862)
“Every American travelling in England gets his own individual sport out of the toy passenger and freight trains and the tiny locomotives, with their faint, indignant, tiny whistle. Especially in western England one wonders how the business of a nation can possibly be carried on by means so insufficient.”
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“The gods’ service is tolerable, man’s intolerable.”
—Plato (c. 427–347 B.C.)
“Guilt always hurries towards its complement, punishment; only there does its satisfaction lie.”
—Lawrence Durrell (1912–1990)