Study of Passenger Service Satisfaction
A 2010 study by J.D. Power and Associates revealed that San Jose Airport had the lowest passenger satisfaction rating of any comparable small airport in the United States. San Jose Airport ranked the lowest in each of the six categories surveyed: accessibility, baggage claim, check-in, terminal facilities, security check, and food/retail services; however, this survey was conducted before the new Terminal B was opened and before the renovation of Terminal A was completed.
Read more about this topic: San Jose International Airport
Famous quotes containing the words study, passenger, service and/or satisfaction:
“Surely the one thing needful for a Christian and an Englishman to study is Christian and moral and political philosophy, and then we should see our way a little more clearly without falling into Judaism, or Toryism, or Jacobinism, or any other ism whatever.”
—Thomas Arnold (1795–1842)
“Every American travelling in England gets his own individual sport out of the toy passenger and freight trains and the tiny locomotives, with their faint, indignant, tiny whistle. Especially in western England one wonders how the business of a nation can possibly be carried on by means so insufficient.”
—Willa Cather (1876–1947)
“The service a man renders his friend is trivial and selfish, compared with the service he knows his friend stood in readiness to yield him, alike before he had begun to serve his friend, and now also. Compared with that good-will I bear my friend, the benefit it is in my power to render him seems small.”
—Ralph Waldo Emerson (1803–1882)
“Mannerism always wants to be finished and doesn’t enjoy the process. Genuine, truly great talent, however, finds its greatest satisfaction in the production.”
—Johann Wolfgang Von Goethe (1749–1832)