Study of Passenger Service Satisfaction
A 2010 study by J.D. Power and Associates revealed that San Jose Airport had the lowest passenger satisfaction rating of any comparable small airport in the United States. San Jose Airport ranked the lowest in each of the six categories surveyed: accessibility, baggage claim, check-in, terminal facilities, security check, and food/retail services; however, this survey was conducted before the new Terminal B was opened and before the renovation of Terminal A was completed.
Read more about this topic: San Jose International Airport
Famous quotes containing the words study of, study, passenger, service and/or satisfaction:
“In a famous Middletown study of Muncie, Indiana, in 1924, mothers were asked to rank the qualities they most desire in their children. At the top of the list were conformity and strict obedience. More than fifty years later, when the Middletown survey was replicated, mothers placed autonomy and independence first. The healthiest parenting probably promotes a balance of these qualities in children.”
—Richard Louv (20th century)
“Hence a young man is not a proper hearer of lectures on political science; for he is inexperienced in the actions that occur in life, but its discussions start from these and are about these; and, further, since he tends to follow his passions, his study will be vain and unprofitable, because the end aimed at is not knowledge but action.”
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“Every American travelling in England gets his own individual sport out of the toy passenger and freight trains and the tiny locomotives, with their faint, indignant, tiny whistle. Especially in western England one wonders how the business of a nation can possibly be carried on by means so insufficient.”
—Willa Cather (1876–1947)
“The master class seldom lose a chance to insult a woman who has the ability for something besides service to his lordship.”
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“Moral laws are set as a curb and restraint to these exorbitant desires, which they cannot be but by rewards and punishments, that will over-balance the satisfaction any one shall propose to himself in the breach of the law.”
—John Locke (1632–1704)