Study of Passenger Service Satisfaction
A 2010 study by J.D. Power and Associates revealed that San Jose Airport had the lowest passenger satisfaction rating of any comparable small airport in the United States. San Jose Airport ranked the lowest in each of the six categories surveyed: accessibility, baggage claim, check-in, terminal facilities, security check, and food/retail services; however, this survey was conducted before the new Terminal B was opened and before the renovation of Terminal A was completed.
Read more about this topic: San Jose International Airport
Famous quotes containing the words study of, study, passenger, service and/or satisfaction:
“If the study of his images
Is the study of man, this image of Saturday,
This Italian symbol, this Southern landscape, is like
A waking, as in images we awake,
Within the very object that we seek,
Participants of its being.”
—Wallace Stevens (1879–1955)
“Let us, therefore, study the incidents of this [war], as philosophy to learn wisdom from, and none of them as wrongs to be revenged.”
—Abraham Lincoln (1809–1865)
“Every American travelling in England gets his own individual sport out of the toy passenger and freight trains and the tiny locomotives, with their faint, indignant, tiny whistle. Especially in western England one wonders how the business of a nation can possibly be carried on by means so insufficient.”
—Willa Cather (1876–1947)
“Television could perform a great service in mass education, but there’s no indication its sponsors have anything like this on their minds.”
—Tallulah Bankhead (1903–1968)
“The needs of a human being are sacred. Their satisfaction cannot be subordinated either to reasons of state, or to any consideration of money, nationality, race, or color, or to the moral or other value attributed to the human being in question, or to any consideration whatsoever.”
—Simone Weil (1909–1943)