Study of Passenger Service Satisfaction
A 2010 study by J.D. Power and Associates revealed that San Jose Airport had the lowest passenger satisfaction rating of any comparable small airport in the United States. San Jose Airport ranked the lowest in each of the six categories surveyed: accessibility, baggage claim, check-in, terminal facilities, security check, and food/retail services; however, this survey was conducted before the new Terminal B was opened and before the renovation of Terminal A was completed.
Read more about this topic: San Jose International Airport
Famous quotes containing the words study of, study, passenger, service and/or satisfaction:
“What though the field be lost?
All is not lost; the unconquerable Will,
And study of revenge, immortal hate,
And courage never to submit or yield:
And what is else not to be overcome?”
—John Milton (1608–1674)
“While one should always study the method of a great artist, one should never imitate his manner. The manner of an artist is essentially individual, the method of an artist is absolutely universal. The first is personality, which no one should copy; the second is perfection, which all should aim at.”
—Oscar Wilde (1854–1900)
“Every American travelling in England gets his own individual sport out of the toy passenger and freight trains and the tiny locomotives, with their faint, indignant, tiny whistle. Especially in western England one wonders how the business of a nation can possibly be carried on by means so insufficient.”
—Willa Cather (1876–1947)
“Barnard’s greatest war service ... was the continuance of full-scale instruction in the liberal arts ... It was Barnard’s responsibility to keep alive in the minds of young people the great liberal tradition of the past and the study of philosophy, of history, of Greek.”
—Virginia Crocheron Gildersleeve (1877–1965)
“We believe that civilization has been created under the pressure of the exigencies of life at the cost of satisfaction of the instincts.”
—Sigmund Freud (1856–1939)