Career
Studer's personal recovery from alcoholism led him to his career in health care. He became the community relations representative at a 35-bed substance abuse hospital in Janesville, where he helped to develop employee-assistance and back-to-work programs for local companies.
Studer later took a leadership position as chief operating officer with Holy Cross Hospital in Chicago's south side, which was losing money and faced closure. He focused his efforts on raising the 3% patient satisfaction rate. After only six months, Studer saw satisfaction skyrocket to 73%; within a year, it was up to 94%, and the hospital began turning a profit.
Studer began speaking to other hospitals and health care groups about the progress at Holy Cross. Baptist Health Care invited Studer to Pensacola and, within six months, named him president of Baptist Hospital. According to the Independent News:
Patient satisfaction, which ranged between 9 and 40 percent, rose to 99 percent at Baptist. Employee turnover dropped from 30 percent to 12 percent. The hospital system made money, adding $1.8 million to its bottom line. Awards flocked in: Voluntary Hospital Association Leadership Award (1997), Modern Healthcare Sodexo Marriott Service Excellence Award (1997), Excellence in Risk Management Award by Modern Healthcare Magazine (1999) and USA Today Quality Cup (2000). Inc. Magazine named Studer a "Master of Business," the only person to earn the designation in the health care industry.
Studer left Baptist in 2000 to form the Studer Group, a private health care consulting group. Based in Gulf Breeze, Studer's company coaches more than 400 hospitals and health systems nationwide and has received numerous accolades within the health care industry.
Studer has published three books: Hardwiring Excellence (April 2004), 101 Answers to Questions Leaders Ask (March 2005) and Results That Last (September 2007) which placed 10th on the Wall Street Journal's bestseller list.
Read more about this topic: Quint Studer
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