Queue Area - Physical Queue Design

Physical Queue Design

When designing queues, planners attempt to make the wait as pleasant and as simple as possible. They employ several strategies to achieve this, including:

  • Expanding the capacity of the queue, thus allowing more patrons to have a place. This can be achieved by:
    • Increasing the length of the queue by making the queue longer
    • Increasing the size of the lanes within the queue
    • Increasing the length of the queue by designing the line in a "zig-zag" shape that holds a large amount of guests in a smaller area. This is used often at amusement parks. Notable rides have a large area of this kind of line to hold as many people as possible in line. Portions of the line can be sectioned off and bypassed by guests if the queue is not crowded.
  • "In-line" entertainment can be added. This is popular at amusement parks like Walt Disney World, which uses TV screens and other visuals to keep people in the queue area occupied.
  • Secondary queue areas for patrons with special tickets, like the FASTPASS system used at Disney parks, or the Q-bot as used in Legoland Windsor.

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