The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.
The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later that also has five levels of maturity.
The Quality Management Maturity Grid describes 5 maturity levels through which an organization or business will go through:
- Uncertainty
- Awakening
- Enlightenment
- Wisdom
- Certainty
Famous quotes containing the words quality, management and/or maturity:
“The quality of moral behaviour varies in inverse ratio to the number of human beings involved.”
—Aldous Huxley (1894–1963)
“People have described me as a “management bishop” but I say to my critics, “Jesus was a management expert too.””
—George Carey (b. 1935)
“The time passes so quickly during these full and active middle years that most people arrive at the end of middle age and the beginning of later maturity with surprise and a sense of having finished the journey while they were still preparing to commence it.”
—Robert Havighurst (20th century)