Quality assurance (QA) refers to the systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. It is the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention. This can be contrasted with quality control, which is focused on process outputs.
Two principles included in QA are: "Fit for purpose", the product should be suitable for the intended purpose; and "Right first time", mistakes should be eliminated. QA includes management of the quality of raw materials, assemblies, products and components, services related to production, and management, production and inspection processes.
Suitable quality is determined by product users, clients or customers, not by society in general. It is not related to cost and adjectives or descriptors such "high" and "poor" are not applicable. For example, a low priced product may be viewed as having high quality because it is disposable where another may be viewed as having poor quality because it is not disposable.
Read more about Quality Assurance: Failure Testing, Total Quality Management, QA in Software Development, Models and Standards, Company Quality, Using Contractors And/or Consultants
Famous quotes containing the words quality and/or assurance:
“Our sense of duty must often wait for some work which shall take the place of dilettanteism [sic] and make us feel that the quality of our action is not a matter of indifference.”
—George Eliot [Mary Ann (or Marian)
“I hate to be defended in a newspaper. As long as all that is said is said against me, I feel a certain assurance of success. But as soon as honeyed words of praise are spoken for me, I feel as one that lies unprotected before his enemies.”
—Ralph Waldo Emerson (1803–1882)