Problem Solving - Characteristics of Difficult Problems

Characteristics of Difficult Problems

As elucidated by Dietrich Dörner and later expanded upon by Joachim Funke, difficult problems have some typical characteristics that can be summarized as follows:

  • Intransparency (lack of clarity of the situation)
    • commencement opacity
    • continuation opacity
  • Polytely (multiple goals)
    • inexpressiveness
    • opposition
    • transience
  • Complexity (large numbers of items, interrelations and decisions)
    • enumerability
    • connectivity (hierarchy relation, communication relation, allocation relation)
    • heterogeneity
  • Dynamics (time considerations)
    • temporal constraints
    • temporal sensitivity
    • phase effects
    • dynamic unpredictability

The resolution of difficult problems requires a direct attack on each of these characteristics that are encountered.

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