Organizational Citizenship Behavior
Also referred to as contextual behavior, prosocial behavior, and extra-role behavior, organizational citizenship behavior (OCB) consists of employee behavior that contributes to the welfare of the organization but is beyond the scope of the employee’s job duties. These extra-role behaviors may help or hinder the attainment of organizational goals. Research supports five dimensions of OCB: altruism, conscientiousness, courtesy, sportsmanship, and civic virtue. Researchers have found that the OCB dimensions of altruism and civic virtue can have just as much of an impact on manager’s subjective evaluations of employees’ performances as employees’ objective productivity levels. The degree to which OCB can influence judgments of job performance is relatively high. Controversy exists as to whether OCB should be formally considered as a part of performance appraisal (PA).
Read more about this topic: Performance Appraisal
Famous quotes containing the words citizenship and/or behavior:
“Bohemia is nothing more than the little country in which you do not live. If you try to obtain citizenship in it, at once the court and retinue pack the royal archives and treasure and move away beyond the hills.”
—O. Henry [William Sydney Porter] (1862–1910)
“The ease with which problems are understood and solved on paper, in books and magazine articles, is never matched by the reality of the mother’s experience. . . . Her child’s behavior often does not follow the storybook version. Her own feelings don’t match the way she has been told she ought to feel. . . . There is something wrong with either her child or her, she thinks. Either way, she accepts the blame and guilt.”
—Elaine Heffner (20th century)