Operation
Penalty fares are typically issued by Revenue Protection Inspectors either on the trains or by staff at the destination station, some of whom receive commission on each penalty issued. Passengers unable to pay the fare on the spot are allowed to pay within 21 days provided they supply their name and address.
Passengers who were unable to purchase a ticket due to faulty ticket machines or closed ticket offices are not charged penalty fares.
Travellers issued with penalty fares which they believe to be unfair may appeal the fare within 21 days to an appeal service, which varies depending on the mode of transport. For National Rail services this is the Independent Penalty Fares Appeal Service which is run by Southeastern Trains Ltd. Passenger Focus have questioned whether an appeals body funded by a train company can be truly independent.
Read more about this topic: Penalty Fare
Famous quotes containing the word operation:
“An absolute can only be given in an intuition, while all the rest has to do with analysis. We call intuition here the sympathy by which one is transported into the interior of an object in order to coincide with what there is unique and consequently inexpressible in it. Analysis, on the contrary, is the operation which reduces the object to elements already known.”
—Henri Bergson (1859–1941)
“It is critical vision alone which can mitigate the unimpeded operation of the automatic.”
—Marshall McLuhan (1911–1980)
“Waiting for the race to become official, he began to feel as if he had as much effect on the final outcome of the operation as a single piece of a jumbo jigsaw puzzle has to its predetermined final design. Only the addition of the missing fragments of the puzzle would reveal if the picture was as he guessed it would be.”
—Stanley Kubrick (b. 1928)