Organizational Ombudsman - Impartial Third Party Role

Impartial Third Party Role

Currently, the role is considered by some as a hallmark of an ethical organization and a key component of an integrated dispute resolution system, or complaint system. Sometimes referred to as the ultimate 'inside-outsider', an organizational Ombudsman adheres to professional standards strictly governing their confidentiality and neutrality. By virtue of their protected and highly placed internal role (e.g., reporting to a board of directors rather than to line or staff management), they can be particularly effective at working long-term with management to help effect change in policies, procedures, systems or structures that are problematic for employees or inefficient for the organization.

Associations and professional standards

The International Ombudsman Institute supports ombudsmen institutions to cooperate. The umbrella professional association for organizational ombudsmen is the International Ombudsman Association, which provides training and establishes standards of practice. Other non-profit think tanks, such as the Institute for Collaborative Engagement, have strongly supported the work and growth of the profession, as has the American Bar Association, through its support of standards and guidelines to establish organizational ombudsman offices.

Read more about this topic:  Organizational Ombudsman

Famous quotes containing the words impartial, party and/or role:

    [Rutherford B. Hayes] was a patriotic citizen, a lover of the flag and of our free institutions, an industrious and conscientious civil officer, a soldier of dauntless courage, a loyal comrade and friend, a sympathetic and helpful neighbor, and the honored head of a happy Christian home. He has steadily grown in the public esteem, and the impartial historian will not fail to recognize the conscientiousness, the manliness, and the courage that so strongly characterized his whole public career.
    Benjamin Harrison (1833–1901)

    Neither party expected for the war, the magnitude, or the duration, which it has already attained. Neither anticipated that the cause of the conflict might cease with, or even before, the conflict itself should cease.
    Abraham Lincoln (1809–1865)

    Scholars who become politicians are usually assigned the comic role of having to be the good conscience of state policy.
    Friedrich Nietzsche (1844–1900)