Impartial Third Party Role
Currently, the role is considered by some as a hallmark of an ethical organization and a key component of an integrated dispute resolution system, or complaint system. Sometimes referred to as the ultimate 'inside-outsider', an organizational Ombudsman adheres to professional standards strictly governing their confidentiality and neutrality. By virtue of their protected and highly placed internal role (e.g., reporting to a board of directors rather than to line or staff management), they can be particularly effective at working long-term with management to help effect change in policies, procedures, systems or structures that are problematic for employees or inefficient for the organization.
Associations and professional standards
The International Ombudsman Institute supports ombudsmen institutions to cooperate. The umbrella professional association for organizational ombudsmen is the International Ombudsman Association, which provides training and establishes standards of practice. Other non-profit think tanks, such as the Institute for Collaborative Engagement, have strongly supported the work and growth of the profession, as has the American Bar Association, through its support of standards and guidelines to establish organizational ombudsman offices.
Read more about this topic: Organizational Ombudsman
Famous quotes containing the words impartial, party and/or role:
“The cold neutrality of an impartial judge.”
—Edmund Burke (17291797)
“When anyone apologizes to us he has to do it very expertly: otherwise we might easily come to see ourselves as the guilty party and experience unpleasant feelings.”
—Friedrich Nietzsche (18441900)
“His role was as the gentle teacher, the logical, compassionate, caring and articulate teacher, who inspired you so that you wanted to please him more than life itself.”
—Carol Lawrence, U.S. singer, star of West Side Story. Conversations About Bernstein, p. 172, ed. William Westbrook Burton, Oxford University Press (1995)