Note
OLA(s) are not a substitute for an SLA. The purpose of the OLA is to help ensure that the underpinning activities that are performed by a number of support team components are clearly aligned to provide the intended SLA.
If the underpinning OLA(s) are not in place, it is often very difficult for organisations to go back and engineer agreements between the support teams to deliver the SLA. OLA(s) have to be seen as the foundation of good practice and common agreement, the sum of which may contribute to an SLA.
Read more about this topic: Operational-level Agreement
Famous quotes containing the word note:
“Poor old Jonathan Bing
Went home and addressed a short note to the King:
If you please will excuse me
I won’t come to tea;
For home’s the best place for
All people like me!”
—Beatrice Curtis Brown (1901–1974)
“What says the Clock in the Great Clock Tower?
And all alone comes riding there
The King that could make his people stare,
Because he had feathers instead of hair.
A slow low note and an iron bell.”
—William Butler Yeats (1865–1939)
“His ear is so sensitively attuned to the bugle note of history that he is often deaf to the more raucous clamour of contemporary life.”
—Aneurin Bevan (1897–1960)