Note
OLA(s) are not a substitute for an SLA. The purpose of the OLA is to help ensure that the underpinning activities that are performed by a number of support team components are clearly aligned to provide the intended SLA.
If the underpinning OLA(s) are not in place, it is often very difficult for organisations to go back and engineer agreements between the support teams to deliver the SLA. OLA(s) have to be seen as the foundation of good practice and common agreement, the sum of which may contribute to an SLA.
Read more about this topic: Operational-level Agreement
Famous quotes containing the word note:
“There’s not a note of mine that’s worth the noting.”
—William Shakespeare (1564–1616)
“What is line? It is life. A line must live at each point along its course in such a way that the artist’s presence makes itself felt above that of the model.... With the writer, line takes precedence over form and content. It runs through the words he assembles. It strikes a continuous note unperceived by ear or eye. It is, in a way, the soul’s style, and if the line ceases to have a life of its own, if it only describes an arabesque, the soul is missing and the writing dies.”
—Jean Cocteau (1889–1963)
“In it he proves that all things are true and states how the truths of all contradictions may be reconciled physically, such as for example that white is black and black is white; that one can be and not be at the same time; that there can be hills without valleys; that nothingness is something and that everything, which is, is not. But take note that he proves all these unheard-of paradoxes without any fallacious or sophistical reasoning.”
—Savinien Cyrano De Bergerac (1619–1655)