Mass Contact Programme(Janasambarkka Paripadi)
An innovative practice in governance, Oommen Chandy’s Mass Contact Programme is the first of its kind to ensure the right of direct access to leaders and senior civil servants of the government to get the grievances of the people redressed in time.
Heralding a new system of governance the Mass Contact Programme resolved around 3,11,075 complaints of the common people. MCP was conducted in all 14 districts of the state. The programme lasted for an average of 16 hours in each district. Financial assistance of Rs 22.68 crore was distributed.
A permanent monitoring mechanism was also put in place.
Mass Contact Programme helped in identifying usual bottlenecks; amendments and changes in policy that were required; and also in guiding the Government to move faster and adopt to new approaches to ensure welfare of the people.
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