Para Transpo is an accessible paratransit service available to Ottawa patrons who find it extremely difficult or impossible to use the conventional OC Transpo routes. Service is provided directly to the residences of eligible users who book trip appointments with a call centre at least one day in advance. Para Transpo drivers will provide some assistance to passengers to board designated vehicle and to access building entrances.
Para Transpo operations were contracted to First Bus Canada, previously operated by Laidlaw. On January 1, 2008, the City of Ottawa assumed complete control of this service.
The transit strike of 2008 did not interrupt Para Transpo service. However, Para Transpo service has encountered delays, facing the traffic increase due to the strike.
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