Issues
A software flaw on one of the first days of operation paralysed the trains for several hours. Another problem of trains stalling at stations repeatedly was traced to commuters accidentally pressing the Emergency Communication Button whenever they leaned on the train wall and rectified by placing plastic shields over the buttons.
The North East Line has also been criticised for charging higher fares than the rest of the system. Despite that, it had been operating at a loss until late 2006. After half a year of operation, ridership remained below expectations at an average of 170,000 passengers per day, short of the 250,000 per day needed to break even. At that time, SBS Transit estimated its losses for 2003 at S$40 million and was even rumoured to be considering selling the line to competitor SMRT Corporation, although both operators dismissed such speculation. However, the ridership has been slowly increasing and broke the break-even mark of 250,000 in late 2006. The North East Line operations has been turning in profits since.
Read more about this topic: North East MRT Line
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