Operations
Next has three main channels: Next Retail, a chain of 500+ retail branches in the United Kingdom and Ireland; Next Directory, a home shopping catalogue and Website with more than 2 million active customers, and Next International, with 180+ international stores.
Its other businesses include Next Sourcing, for own brand products; Lipsy, which designs and sells its own branded younger women's fashion products through wholesale, retail and Website channels.
In 2012 Next bought the former Focus DIY store in Ipswich which it planned to open in June 2012. The store will contain a Starbucks. In July 2010, a BBC investigation found Next was breaking the Consumer Protection (Distance Selling) Regulations 2000 by billing customers for its delivery costs even if goods were returned within the seven working days. A spokesman for Next admitted that they had been doing this for three years but promised to comply by August 2010. Trading Standards said that the DSRs had been in force for ten years, and there was no excuse for not adhering to them. "Although the majority of businesses ..are law-abiding, there is a small minority that are not and those are the companies we need to take action against."
Prices charged in Ireland have attracted criticism. Next was one of four retailers accused of failing to pass on exchange rate savings to shoppers in the Republic.
All non UK and Ireland stores with the exception of Copenhagen, Denmark are franchises. One of the largest franchises is in Japan, operated by Xebio.
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Famous quotes containing the word operations:
“It may seem strange that any road through such a wilderness should be passable, even in winter, when the snow is three or four feet deep, but at that season, wherever lumbering operations are actively carried on, teams are continually passing on the single track, and it becomes as smooth almost as a railway.”
—Henry David Thoreau (1817–1862)
“A sociosphere of contact, control, persuasion and dissuasion, of exhibitions of inhibitions in massive or homeopathic doses...: this is obscenity. All structures turned inside out and exhibited, all operations rendered visible. In America this goes all the way from the bewildering network of aerial telephone and electric wires ... to the concrete multiplication of all the bodily functions in the home, the litany of ingredients on the tiniest can of food, the exhibition of income or IQ.”
—Jean Baudrillard (b. 1929)
“There is a patent office at the seat of government of the universe, whose managers are as much interested in the dispersion of seeds as anybody at Washington can be, and their operations are infinitely more extensive and regular.”
—Henry David Thoreau (1817–1862)