Functions
NOCs analyze problems, perform troubleshooting, communicate with site technicians and other NOCs, and track problems through resolution. When necessary, NOCs escalate problems to the appropriate stakeholders. For severe conditions that are impossible to anticipate, such as a power failure or a cut optical fiber cable, NOCs have procedures in place to immediately contact technicians to remedy the problem.
Primary responsibilities of NOC personnel may include:
- Network monitoring
- Incident response
- Communications management
- Reporting
NOCs often escalate issues in a hierarchic manner, so if an issue is not resolved in a specific time frame, the next level is informed to speed up problem remediation. NOCs sometimes have multiple tiers of personnel, which define how experienced and/or skilled a NOC technician is. A newly-hired NOC technician might be considered a "tier 1", whereas a technician that has several years of experience may be considered "tier 3" or "tier 4". As such, some problems are escalated within a NOC before a site technician or other network engineer is contacted.
NOC personnel may perform extra duties; a network with equipment in public areas (such as a mobile network Base Transceiver Station) may be required to have a telephone number attached to the equipment for emergencies; as the NOC may be the only continuously staffed part of the business, these calls will often be answered there.
Read more about this topic: Network Operations Center
Famous quotes containing the word functions:
“If photography is allowed to stand in for art in some of its functions it will soon supplant or corrupt it completely thanks to the natural support it will find in the stupidity of the multitude. It must return to its real task, which is to be the servant of the sciences and the arts, but the very humble servant, like printing and shorthand which have neither created nor supplanted literature.”
—Charles Baudelaire (1821–1867)
“When Western people train the mind, the focus is generally on the left hemisphere of the cortex, which is the portion of the brain that is concerned with words and numbers. We enhance the logical, bounded, linear functions of the mind. In the East, exercises of this sort are for the purpose of getting in tune with the unconscious—to get rid of boundaries, not to create them.”
—Edward T. Hall (b. 1914)
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—Friedrich Nietzsche (1844–1900)