Criticism
The NHBC was criticised on a 2010 edition of the BBC consumer television programme Watchdog for failing to repair homes due to incorrect surveying of problem properties by relevant professionals, and thus failing to either compensate owners financially or fix any problems promptly, for newly built properties under their warranty.
NHBC apologised to the families featured in the Watchdog programme for any mistakes that were made during the handling of their claims. NHBC argued that the cases showed how complex construction issues can be and that expert opinions from construction professionals could differ.
They also stated that they resolve claims from around 15,000 homeowners each year on homes up to 10 years old and also help to resolve around 5,000 disputes between homeowners and their builders each year.
In 2010/11 NHBC paid claims totalling £74.4 million.
Read more about this topic: National House Building Council
Famous quotes containing the word criticism:
“...I wasn’t at all prepared for the avalanche of criticism that overwhelmed me. You would have thought I had murdered someone, and perhaps I had, but only to give her successor a chance to live. It was a very sad business indeed to be made to feel that my success depended solely, or at least in large part, on a head of hair.”
—Mary Pickford (1893–1979)
“I, with other Americans, have perhaps unduly resented the stream of criticism of American life ... more particularly have I resented the sneers at Main Street. For I have known that in the cottages that lay behind the street rested the strength of our national character.”
—Herbert Hoover (1874–1964)
“People try so hard to believe in leaders now, pitifully hard. But we no sooner get a popular reformer or politician or soldier or writer or philosopher—a Roosevelt, a Tolstoy, a Wood, a Shaw, a Nietzsche, than the cross-currents of criticism wash him away. My Lord, no man can stand prominence these days. It’s the surest path to obscurity. People get sick of hearing the same name over and over.”
—F. Scott Fitzgerald (1896–1940)