Criticism
The NHBC was criticised on a 2010 edition of the BBC consumer television programme Watchdog for failing to repair homes due to incorrect surveying of problem properties by relevant professionals, and thus failing to either compensate owners financially or fix any problems promptly, for newly built properties under their warranty.
NHBC apologised to the families featured in the Watchdog programme for any mistakes that were made during the handling of their claims. NHBC argued that the cases showed how complex construction issues can be and that expert opinions from construction professionals could differ.
They also stated that they resolve claims from around 15,000 homeowners each year on homes up to 10 years old and also help to resolve around 5,000 disputes between homeowners and their builders each year.
In 2010/11 NHBC paid claims totalling £74.4 million.
Read more about this topic: National House Building Council
Famous quotes containing the word criticism:
“A friend of mine spoke of books that are dedicated like this: “To my wife, by whose helpful criticism ...” and so on. He said the dedication should really read: “To my wife. If it had not been for her continual criticism and persistent nagging doubt as to my ability, this book would have appeared in Harper’s instead of The Hardware Age.””
—Brenda Ueland (1891–1985)
“I am opposed to writing about the private lives of living authors and psychoanalyzing them while they are alive. Criticism is getting all mixed up with a combination of the Junior F.B.I.- men, discards from Freud and Jung and a sort of Columnist peep- hole and missing laundry list school.... Every young English professor sees gold in them dirty sheets now. Imagine what they can do with the soiled sheets of four legal beds by the same writer and you can see why their tongues are slavering.”
—Ernest Hemingway (1899–1961)
“I hold with the old-fashioned criticism that Browning is not really a poet, that he has all the gifts but the one needful and the pearls without the string; rather one should say raw nuggets and rough diamonds.”
—Gerard Manley Hopkins (1844–1889)