Passenger Issues
The LIRR has a long history of rocky relations with its passengers, especially daily commuters. Various commuter advocacy groups have been formed to try to represent those interests, in addition to the state mandated LIRR Commuters Council.
One criticism of the LIRR is that the railroad has not improved service to the "east end" of Long Island as the twin forks continue to grow in popularity as a year round tourist and residential destination. Demand is evidenced by flourishing for-profit bus services such as the Hampton Jitney and the Hampton Luxury Liner and the early formative stages of a new East End Transportation Authority. Local politicians have joined the public outcry for the LIRR to either improve the frequency of east end services, or turn the operation over to a local transportation authority.
Critics claim that the on-time performance (OTP) calculated by the LIRR is manipulated to be artificially high. Because the LIRR does not release any raw timing data nor do they have independent (non-MTA) audits it is impossible to verify this claim, or the accuracy of the current On Time Performance measurement. The "percentage" measure is used by many other US passenger railroads but the criticism over accuracy is specific to the LIRR. As defined by the LIRR, a train is "on time" if it arrives at a station within 5 minutes and 59 seconds of the scheduled time. The criterion was 4 minutes and 59 seconds until the LIRR changed it because of a bug in their computer systems. Critics believe the OTP measure does not reflect what commuters experience on a daily basis. The LIRR publishes the current OTP in a monthly booklet called TrainTalk. TrainTalk was previously known as "Keeping Track."
A more accurate way to measure delays and OTP has been proposed to the LIRR. Called the "Passenger Hours Delayed" index it can measure total person-hours of a specific delay. This would be useful in comparing performance of specific days or incidents, day-to-day (or week-to-week) periods, something the current measure cannot do. This 'PHD' index measure is used by some transportation research organizations and would be more meaningful to commuters. As of July 2009 it has not been adopted. The two methods are not mutually exclusive and could be kept and published simultaneously.
2007 ridership was 86.1 million, up 4.9% over 2006. The all time highest ridership was 91.8 million in 1949.
Read more about this topic: Long Island Rail Road
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