Performance
The company has stated that it experienced many breakdowns due to the outdated rolling stock it inherited and which it has now replaced. The services to London have received more attention, although the neglect of the local Midland services outside of Birmingham has led to the company having some of the lowest performance rates of any British rail franchise. The company has seen marked improvements in customer satisfaction rates during 2010, with train frequency, reliability and value all rising by 11% in the customers' eyes. The state of onboard toilet facilities, however, showed no marked improvement.
In the summer and autumn of 2012 many services suffered cancellations owing to a shortage of train operating staff.
Punctuality has continued to suffer, as the most recent performance figures for London Midland released by NR (Network Rail) show. Punctuality fell from 88.2% PPM (period 10 last year) to 77.7% PPM (period 10 this year). The MAA (moving annual average) up to 5 January 2013 was 87.6%.
Read more about this topic: London Midland
Famous quotes containing the word performance:
“O world, world! thus is the poor agent despised. O traitors and bawds, how earnestly are you set a-work, and how ill requited! Why should our endeavour be so loved, and the performance so loathed?”
—William Shakespeare (1564–1616)
“The audience is the most revered member of the theater. Without an audience there is no theater. Every technique learned by the actor, every curtain, every flat on the stage, every careful analysis by the director, every coordinated scene, is for the enjoyment of the audience. They are our guests, our evaluators, and the last spoke in the wheel which can then begin to roll. They make the performance meaningful.”
—Viola Spolin (b. 1911)
“The value of old age depends upon the person who reaches it. To some men of early performance it is useless. To others, who are late to develop, it just enables them to finish the job.”
—Thomas Hardy (1840–1928)