Performance
The company has stated that it experienced many breakdowns due to the outdated rolling stock it inherited and which it has now replaced. The services to London have received more attention, although the neglect of the local Midland services outside of Birmingham has led to the company having some of the lowest performance rates of any British rail franchise. The company has seen marked improvements in customer satisfaction rates during 2010, with train frequency, reliability and value all rising by 11% in the customers' eyes. The state of onboard toilet facilities, however, showed no marked improvement.
In the summer and autumn of 2012 many services suffered cancellations owing to a shortage of train operating staff.
Punctuality has continued to suffer, as the most recent performance figures for London Midland released by NR (Network Rail) show. Punctuality fell from 88.2% PPM (period 10 last year) to 77.7% PPM (period 10 this year). The MAA (moving annual average) up to 5 January 2013 was 87.6%.
Read more about this topic: London Midland
Famous quotes containing the word performance:
“No performance is worth loss of geniality. ‘Tis a cruel price we pay for certain fancy goods called fine arts and philosophy.”
—Ralph Waldo Emerson (1803–1882)
“The way to go to the circus, however, is with someone who has seen perhaps one theatrical performance before in his life and that in the High School hall.... The scales of sophistication are struck from your eyes and you see in the circus a gathering of men and women who are able to do things as a matter of course which you couldn’t do if your life depended on it.”
—Robert Benchley (1889–1945)
“True balance requires assigning realistic performance expectations to each of our roles. True balance requires us to acknowledge that our performance in some areas is more important than in others. True balance demands that we determine what accomplishments give us honest satisfaction as well as what failures cause us intolerable grief.”
—Melinda M. Marshall (20th century)