Free Services
Uploading photos to Kodak Gallery was free, but unless purchases (e.g., of prints) were made on the site, the pictures were only stored for 90 days and then deleted. The site's terms of service specified that:
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- To maintain free storage, you need to meet the following minimum purchase requirement within 90 days of first uploading images, and then every 12 months thereafter ... If you do not purchase the required amount as set forth above from us for a period of 12 months, we may delete the images stored in your account.
The minimum purchases required was between $5 and $20, depending on the amount of pictures stored.
Kodak received some negative press for deleting photos if users did not order prints after a certain amount of time. Digital photo frame customers complained that web connected photo frame (often costing $300 or more) galleries were not exempted from the policy. Further criticism came from a former executive who alleged that she was wrongfully fired for complaining about a plan to reduce image quality in order to save on storage costs without giving adequate notice to customers.
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