Hurricanes Charley, Frances and Jeanne
In 2004, KUA and its employees experienced seven of the most devastating weeks in the utility's 103-year history when three major hurricanes struck its service area. KUA was the hardest hit electric utility in Central Florida, having lost electric service to 100 percent of its customers in Hurricane Charley, 36 percent in Hurricane Frances and 59 percent in Hurricane Jeanne. KUA workers logged 16-hour days trimming trees, digging holes, setting poles, pulling wires and restoring electricity to tens of thousands of Osceola County residents.
Criticized by customers and some local government officials about communication on power restoration efforts after Hurricane Charley, KUA's board of directors called for an independent evaluation by consulting firm James Lee Witt Associates of Washington, D.C., in December. The report by the company headed by the director of the Federal Emergency Management Administration for eight years stated that KUA should improve its emergency preparedness plan and communication.
Read more about this topic: Kissimmee Utility Authority
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