Kaiser Permanente - Regulation

Regulation

In California, the Department of Managed Health Care is the state regulatory agency which oversees managed care insurers and providers. In 2005, the Department of Managed Health Care ranked Kaiser Permanente near the top of the list of California managed care insurers, and rated the health plan as superior on preventive care. Patients in California are restricted in their legal agreement upon membership to resolve complaints related to quality of care through binding arbitration. Binding arbitration makes it nearly impossible for Kaiser Permanente to be listed anywhere other than "near the top" in California. Many believe binding arbitration to be an obvious failure to legitimate victims of poor care.

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